Cookie Policy

Important notice

This Cookie Policy explains how StayReply Limited uses cookies and similar technologies. For broader information on how we handle personal data, see our Privacy Policy.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help websites function, remember preferences, measure performance, and improve your experience. Similar technologies include pixels, local storage, and device identifiers. For simplicity, this Policy refers to all of these as "cookies" unless otherwise stated.

Some cookies are set by StayReply directly. Others are set by third parties whose tools we use, such as analytics or affiliate tracking providers.

2. Why we use cookies

We use cookies to:

• Keep the Service functioning and secure

• Remember your preferences and settings

• Measure traffic and usage patterns

• Improve performance and reliability

• Support marketing attribution where you have consented

• Track affiliate referrals through our partner program

3. Types of cookies we use

3.1 Essential cookies

These cookies are required for the Service to operate. They enable core functionality such as page navigation, security, fraud prevention, and access to authenticated areas. Essential cookies cannot be disabled.

Examples:

• Session management

• Authentication tokens

• CSRF protection

• Cookie preference storage

3.2 Preference cookies

These cookies remember choices you make to give you a more consistent experience.

Examples:

• Language and region preferences

• Display settings

• Interface customisation

3.3 Analytics cookies

These cookies help us understand how visitors interact with the Service. We use this information to improve usability and performance.

Examples:

• Page views and time on page

• Navigation patterns

• Feature usage statistics

• Aggregated traffic data

3.4 Marketing cookies

These cookies measure advertising performance, attribute referrals, and support our affiliate program.

Examples:

• Affiliate referral tracking

• Advertising attribution

• Marketing campaign performance

4. Third-party cookies

Third-party tools used on the Service may set their own cookies. These third parties include:

• Analytics providers

• Affiliate tracking providers

• Embedded scheduling and calendar tools

• Customer support tools

Each third party controls how its cookies work under its own policies. You may review the relevant third-party documentation for details and opt-out options.

5. Managing cookie preferences

You can manage your cookie preferences in the following ways:

• Cookie banner. When you first visit the Service, you may be presented with a cookie banner allowing you to accept or reject non-essential cookies.

• Preference centre. You can update your preferences at any time through the cookie settings link in our footer.

• Browser settings. Most browsers allow you to block or delete cookies. Refer to your browser's documentation for instructions.

• Third-party opt-outs. Some third-party providers offer their own opt-out mechanisms.

If you disable certain cookies, parts of the Service may not work as intended.

6. Do Not Track signals

Some browsers offer "Do Not Track" signals. There is no universally accepted standard for responding to these signals. We respond to cookie preferences as set through our cookie banner or preference centre.

7. Updates to this Cookie Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page and reflected by a revised effective date. Material changes will be communicated as required by law.

8. Contact information

For questions about this Cookie Policy, contact:

StayReply Limited 124-128 City Road London, EC1V 2NX United Kingdom

Email: privacy@stayreply.com

Company number: 17082699