Audit Logs
Every action, every change, every reply — logged forever.
StayReply logs every reply sent, every knowledge base edit, every escalation handled, every configuration change — with timestamp and responsible user. Searchable. Filterable. Exportable. Compliance-friendly for management companies.
Every Action Logged
Replies sent, knowledge base edits, escalations, permission changes, smart lock events — all captured automatically.
Searchable & Filterable
Filter by user, action type, date range, property, or specific event. Find any event in seconds.
CSV Export
Full audit history exportable to CSV. Compliance-friendly. API access on Enterprise for direct integration.
Connects natively to the PMS systems your business already uses.
Built For Compliance & Trust
Every decision the system makes — visible, traceable, defensible.
Three layers working together: comprehensive event logging, searchable and filterable history, and export options for compliance and analysis.
Every Action Logged
Nothing happens without being recorded.
A SaaS platform that handles guest data without audit logging is a compliance nightmare. For management companies handling owner properties, an audit trail isn't optional — it's how you defend decisions, resolve disputes, and demonstrate that the system is operating correctly. StayReply logs every event automatically: replies sent, knowledge base edits, escalations, permission changes, configuration updates, smart lock activity, team member actions. Every entry includes timestamp, responsible user, and before/after context where relevant.
Reply Events
Every auto-reply and manual reply logged with confidence score, message category, property, and timestamp.
Configuration Changes
Every knowledge base edit, threshold change, escalation rule update, and trigger configuration captured with before/after values.
Team Actions
Every login, permission change, role update, and conversation assignment logged with responsible user.
Searchable & Filterable
Find any event in seconds.
A 5-year audit log is useless if you can't search it. StayReply's audit log includes full filtering and search — by user, by action type, by date range, by property, by message category, by specific text content. Find the exact event you need in seconds, not minutes.
Filter by user, action type, date range, property, or message category
Full-text search across event details and message content
Saved filter presets for recurring queries
CSV Export
Take your data anywhere — compliance-friendly.
Audit logs that live only inside the SaaS dashboard don't satisfy real compliance requirements. StayReply lets you export your full audit history to CSV — any date range, any filter, any property combination. For Enterprise customers, API access lets you stream audit events directly into your existing business intelligence or compliance systems.
CSV Export
Available on Scale and Enterprise. Export any filtered view of the audit log. Suitable for accountant review, compliance audits, or owner reporting.
API Access (Enterprise)
Stream audit events to your existing systems via webhook or API pull. Integrate with business intelligence tools, compliance platforms, or owner portals.
FAQ
Questions about audit logs.
Learn what's logged, how long it's retained, and how export works.
What events are logged?
How long are audit logs retained?
Who can see the audit log?
Can I delete audit log entries?
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