FAQ
How do I start a free trial?
Sign up at appstayreply.com/signup with your email and password. You'll be asked to enter your property count, connect your PMS, and add a card to start the 14-day trial. No charge until day 15. Cancel anytime in one click.
What's included in each plan?
Do you have a free version or just a free trial?
Which PMS systems do you integrate with?
What if StayReply replies incorrectly?
How does StayReply handle security?
Portfolio & Team
How many properties can I manage on StayReply?
Is there a limit on team members?
Can I connect multiple PMS systems?
Do I get a multi-property dashboard?
Auto-Reply & Classification
How does AI message classification work?
Can I control which messages auto-reply?
What happens if I want to take over a conversation?
Are there limits on how many auto-replies I can send?
Knowledge Base
How is the knowledge base built?
Can I have different knowledge bases for different properties?
Will StayReply reply in different languages?
How do I update the knowledge base when something changes?
Guest Journey Automation
What are guest journey triggers?
Can I customise when messages fire?
How does upsell detection work?
Can I turn off specific triggers?
Integrations
Which PMS systems do you integrate with?
How does the two-way sync work?
Is API access included?
Can you build custom integrations?
Team & Security
How do roles and permissions work?
Are audit logs included?
How is my data secured?
Do you support single sign-on (SSO)?
Support & Billing
How is billing structured?
Can I cancel anytime?
What happens if my property count changes mid-month?
Can I upgrade or downgrade plans?
Looking for more information?
Visit the Help Center for in depth resources or connect with our support team.