Features
Every feature built for one job: replying to guests in your voice.
From AI message classification to native PMS integrations — designed for the way short-term rental operators actually work.
Property-Specific Inboxes
Each property gets its own knowledge base, message thread, and reply history. Manage one listing or one hundred from a single dashboard — without losing context between them.
Native PMS Sync
Connect to Hostaway, Guesty, Hospitable, Lodgify, and 10+ more. Reservation data, guest details, and listing info flow into StayReply automatically — keeping every reply accurate to the booking.
Auto-Reply Engine
Trained on your past messages and listing data. Sends replies in your voice, in seconds, around the clock. Confidence-scored so sensitive messages escalate to you instead of auto-sending.
Connects natively to the PMS systems your business already uses.
Features
From single-property hosts to multi-country managers — built to scale with you.
Three core capabilities, working together to handle every guest message — from check-in WiFi requests to mid-stay complaints.
Knowledge Base
A knowledge base that builds itself.
Forget writing templates from scratch. StayReply analyses your past guest messages, listing descriptions, house manuals, and PMS notes to auto-build a property-specific knowledge base. Door codes, WiFi passwords, parking notes, house rules — extracted, organised, ready to use. You review, edit, and approve. The first auto-reply fires within minutes of setup.
Auto-Built From Real Data
No templates to write. Your knowledge base reflects how you actually run your properties.
Property-Specific
Each listing has its own knowledge base. Guests at Property A never get Property B's check-in info.
Update door codes, WiFi passwords, or house rules in one place. Changes apply instantly to all future replies.
Native Integrations
Connects to the PMS your business already runs on.
Two-way real-time sync with Hostaway, Guesty, Hospitable, Lodgify, OwnerRez, Streamline, Track, Cloudbeds, Mews, Smoobu, and more. Listings, reservations, guest details, and message history flow into StayReply automatically. Every reply is grounded in the booking it's about — the right property, the right dates, the right guest.
Native two-way sync with 14+ PMS systems
Reservation data drives every reply automatically
REST API and webhooks for custom workflows
Auto-Reply Engine
Sends the reply, doesn't just draft it.
Most "AI guest messaging" tools draft replies for you to review. That defeats the point — you're still in the loop, still answering at 2am. StayReply auto-sends in your voice, in seconds, while you sleep. Each message is classified across 20 categories with a confidence score. You set the threshold for what auto-sends vs what escalates to you.
Triggered Automation
13 trigger types: welcome messages, check-in info, mid-stay check-ins, checkout reminders, review requests. Set once. Runs forever.
Confidence-Scored
Routine questions auto-reply. Sensitive messages (complaints, refunds, emergencies) escalate to you, never auto-sent.
FAQ
Questions about how StayReply works.
Learn more about how the platform works, what’s included, and how to get the most out of it.
Will the auto-replies sound like a chatbot?
What if StayReply replies incorrectly?
Which PMS systems does StayReply work with?
How long does setup take?
Ready to stop being your own guest support line?
Start a free trial or talk to our team.