Knowledge Base
A knowledge base that builds itself.
Forget writing templates from scratch. StayReply auto-extracts your knowledge base from past guest messages, listing descriptions, house manuals, and PMS notes. Door codes, WiFi passwords, parking notes, house rules — extracted, organised, ready to use.
Auto-Built From Your Real Data
StayReply analyses your past messages, listing copy, and PMS notes to build a knowledge base that reflects how you actually run your properties.
Property-Specific Knowledge
Each listing gets its own knowledge base. Camden flat's WiFi never appears in a Soho loft reply.
Editable Anytime
Update door codes, WiFi passwords, or house rules in one place. Changes apply instantly to all future replies — no retraining required.
Connects natively to the PMS systems your business already uses.
Built From What You Already Have
No templates. No setup forms. Just your actual data, organised.
Three layers working together: auto-extraction from existing data, property-specific separation, and live editing that updates every future reply.
Auto-Extraction
Built from your existing data, not from scratch.
Every operator we've talked to has the same setup nightmare: writing knowledge base entries from scratch. Door codes. WiFi passwords. Parking notes. House rules. Local recommendations. Multiplied across 5, 15, or 50 properties. StayReply skips that. When you connect your PMS, the knowledge base auto-extracts everything it needs from your existing listing data, your past guest messages, and any house manuals you upload. You review the auto-built entries, edit anything wrong, approve. Live in under 4 minutes.
Past Messages
Thousands of your past guest replies pulled from your PMS — usually 6 months to 5 years of conversation history — analysed for the answers you've already written.
PMS Listing Data
Property descriptions, amenities, house rules, check-in times, address details, parking notes — everything you've already entered into your PMS flows in automatically.
House Manuals & Notes
Upload PDFs, Notion docs, or text files. StayReply extracts the relevant entries and adds them to the right property's knowledge base.
Property-Specific
Each listing, its own knowledge base.
The most common AI mistake is sending one property's information to another property's guest. "Enjoy the view from your Soho terrace!" — when the guest is actually at the Camden flat with no terrace. StayReply prevents this by giving every property its own isolated knowledge base. No cross-contamination. No shared templates. Each listing operates independently.
Independent knowledge bases per property — no shared data between listings
Each property's WiFi, door code, parking, and house rules stored separately
Scales cleanly from 1 property to 250+ without confusion or overlap
Live Editing
Update once. Apply to every future reply instantly.
Door codes change. WiFi passwords get reset. House rules get updated. In a knowledge base where you'd written templates from scratch, this means hunting through dozens of saved replies. With StayReply, you update the entry once — and every future auto-reply uses the new value immediately. No retraining. No rebuilding. No waiting.
Instant Updates
Change a WiFi password at 9am — the 10am check-in message uses the new password. Changes apply in real time across all future replies.
Full Audit Trail
Every knowledge base edit is logged with timestamp and responsible user. Compliance-friendly for management companies handling owner properties.
FAQ
Questions about the knowledge base.
Learn how the knowledge base builds itself, what data it uses, and how to manage it.
What data does StayReply pull from to build the knowledge base?
What if my past messages have bad information?
Can I upload my own knowledge base content?
What happens when I add a new property?
Ready to stop being your own guest support line?
Start a free trial or talk to our team.