Upsell Detection
Spot revenue opportunities automatically — and offer them at the right moment.
StayReply detects upsell opportunities — early check-ins, late checkouts, extra nights, mid-stay cleans — based on your live calendar and guest behaviour. Offers fire automatically at the right time, with the right pricing, in your voice.
Calendar-Aware Detection
StayReply checks property availability before suggesting any upsell — never offers an early check-in on a day with a same-day turnover.
Automated Offers
Upsell offers fire automatically based on rules you set. Guest replies route to you or auto-confirm based on your configuration.
Revenue Tracking
See exact upsell revenue per property, per category, per month. Acceptance rates, conversion patterns, and trend analysis built in.
Connects natively to the PMS systems your business already uses.
Hidden Revenue You're Already Missing
The average operator leaves 15-25% of potential revenue on the table.
Three layers working together: calendar-aware opportunity detection, automated offers timed to guest behaviour, and revenue analytics that show exactly what's working.
Opportunity Detection
Calendar-aware. Booking-aware. Never offers what you can't deliver.
The fastest way to damage a guest relationship is to offer something you can't deliver. "Sure, you can extend!" — followed by "Actually, I forgot the next guest checks in tomorrow." StayReply prevents this by checking your live PMS calendar before any upsell offer fires. Early check-in only offered if the previous night is empty. Late checkout only offered if the next guest isn't arriving in the morning. Extra nights only offered when the property is actually free.
Early Check-In Detection
Detects when the night before a guest's arrival is empty — and offers early check-in based on your configured pricing.
Late Checkout Detection
Detects when the day after a guest's departure has no morning turnover — and offers late checkout up to your configured time.
Extra Night Detection
Detects when calendar gaps allow for stay extensions — and offers them with appropriate pricing based on length and seasonality.
Automated Offers
Right offer. Right timing. Right pricing. In your voice.
A well-timed upsell offer feels helpful. A badly-timed one feels like a sales pitch. StayReply fires upsell offers at the moments when guests are most likely to accept — typically when they're already messaging you about logistics, or 24-48 hours before they need to make a decision. Each offer is generated in your voice, with pricing you've pre-configured, and clear acceptance instructions.
Trigger-timed: offers fire based on guest behaviour, not blast campaigns
Pre-configured pricing: you set the upsell rates per property, per category
One-click acceptance: guests confirm with a single message reply
Revenue Tracking
See what's working. Optimise what isn't.
Upsell programmes that don't track results are wishful thinking. StayReply gives you full revenue visibility — every offer sent, every acceptance, every rejection, every dollar generated. Broken down by property, by upsell category, by month. Trend analysis shows what's growing and what's flat. Acceptance rate analytics show which property-category combinations work best.
Per-Category Revenue
Early check-in revenue. Late checkout revenue. Extra night revenue. Mid-stay clean revenue. Each tracked separately for clear visibility.
Acceptance Analytics
Acceptance rates per property, per category, per pricing tier. Identify which properties have the strongest upsell potential and which need pricing adjustments.
FAQ
Questions about upsell detection.
Learn how detection works, what gets offered, and how revenue tracking integrates with your existing accounting.
How does StayReply price the upsell offers?
What happens when a guest accepts?
Can I disable upsell offers for specific properties?
Does this work with my PMS's existing upsell tools?
Ready to stop being your own guest support line?
Start a free trial or talk to our team.