Multi-Language Replies
Reply to every guest in their own language — with cultural nuance, not translation.
StayReply auto-detects the guest's language and replies in it, adapting tone, formality, and structural conventions for each culture. A French guest gets formal register. A Brazilian guest gets warmth. Your voice, every language.
Auto-Detection
Every incoming message's language is detected automatically — no manual tagging, no per-property setup. Confidence score visible per detection.
Cultural Adaptation
Replies don't just translate — they adapt. Tone, formality, and structural conventions match each culture's communication norms.
Same Voice, Every Language
Your tone stays consistent across languages. Warm or formal, casual or precise — the same personality, translated authentically.
Connects natively to the PMS systems your business already uses.
Built For International Hosting
Real multilingual replies — not Google Translate dressed up as AI.
Three layers working together: automatic language detection, culturally-adapted reply generation, and tone consistency across every language you support.
Auto-Detection
Detected from the message itself. No setup required.
You don't tag guests by nationality. You don't pre-configure languages per property. StayReply detects the language of every incoming message in real time, with a confidence score, and replies accordingly. A French-speaking guest at a London flat gets a French reply. A Spanish guest at the same flat the next day gets a Spanish reply. No manual switching, no per-property language settings, no missed translations.
12+ Languages Supported
English, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Norwegian, Danish, Polish, Hungarian — with more being added based on customer request.
Per-Message Detection
Each message detected independently. A guest who messages in English on day one and Spanish on day three gets the right language on each message.
Detection Confidence
Low-confidence detections (e.g., very short messages, mixed-language phrasing) flag for review rather than guessing wrong.
Cultural Adaptation
Translates the meaning. Adapts the manner.
A direct English reply translated literally into French sounds rude. A warm Brazilian Portuguese reply translated literally into Japanese sounds inappropriate. StayReply adapts beyond translation — adjusting formality register, sentence structure, and cultural conventions to match how guests in each culture actually communicate.
Formality register adjusted per culture (formal French, warm Brazilian Portuguese, polite Japanese)
Structural conventions adapted (greeting placement, sign-off style, sentence length)
Time and date formats localised automatically (DD/MM vs MM/DD, 24h vs 12h)
Voice Consistency
Your personality stays the same — in every language.
Cultural adaptation doesn't mean your voice disappears. If you're warm and informal in English, your French replies stay warm and informal — just adapted to what "warm and informal" looks like in French. Your tone markers carry across. Your personality is preserved, even as the language changes.
Tone Markers Preserved
Your warmth, your formality level, your sense of humour, your sign-off style — all carry across into the target language's equivalent expressions.
Per-Property Tone Variants
Some properties might be more formal, others more casual. Each property's tone settings apply consistently across every language, so the personality matches the property.
FAQ
Questions about multilingual replies.
Learn more about how the engine works, what it sends, and how you stay in control.
Which languages does StayReply support?
How is this different from translation tools like Google Translate?
What if a guest writes in a language StayReply doesn't support?
Does this work across all 20 message categories?
Ready to stop being your own guest support line?
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