Guest messages, handled. Automatically.
Guest messages, handled. Automatically.
StayReply connects to your existing PMS and automatically replies to guest messages 24/7 - WiFi questions, check-in instructions, parking queries, and more - so you can focus on growing your portfolio, not answering the same questions on repeat.
StayReply connects to your existing PMS and automatically replies to guest messages 24/7 - WiFi questions, check-in instructions, parking queries, and more - so you can focus on growing your portfolio, not answering the same questions on repeat.
"We're saving over £1,200 per month in VA costs while still keeping response times under a minute."
"We're saving over £1,200 per month in VA costs while still keeping response times under a minute."
Rachel Jahel, Coastal Stay Management
"We're saving over £1,200 per month in VA costs while still keeping response times under a minute."
"We're saving over £1,200 per month in VA costs while still keeping response times under a minute."
Rachel Jahel, Coastal Stay Management
Integrated with leading platforms worldwide
Who It's For
Built for every kind of short-term rental operator
Individual Hosts
Managing 1 to 10 properties and answering the same guest questions every day? StayReply handles them automatically so your evenings and weekends are yours again. Setup takes 20 minutes.
Property Management Companies
Running a portfolio of 10 to 250 properties? StayReply delivers consistent on-brand replies across every property simultaneously with zero extra headcount required.
Enterprise Operators
Managing 250+ properties across multiple brands, markets, and languages? StayReply handles unlimited properties, multiple brand voice profiles, multilingual guests, and complex automated workflows.
Who It's For
Built for every kind of short-term rental operator
Individual Hosts
Managing 1 to 10 properties and answering the same guest questions every day? StayReply handles them automatically so your evenings and weekends are yours again. Setup takes 20 minutes.
Property Management Companies
Running a portfolio of 10 to 250 properties? StayReply delivers consistent on-brand replies across every property simultaneously with zero extra headcount required.
Enterprise Operators
Managing 250+ properties across multiple brands, markets, and languages? StayReply handles unlimited properties, multiple brand voice profiles, multilingual guests, and complex automated workflows.
Everything that happens when a guest sends a message
In under one second, StayReply classifies the message, generates a contextually accurate reply, checks whether it is safe to send automatically, and sends it - all without any human involvement for routine messages.
AI Message Classification
Your AI reads every guest message before you do
Every message is classified across 20 categories with a confidence score. Below your threshold it is held for review, not sent.
AI Message Classification
Your AI reads every guest message before you do
Every message is classified across 20 categories with a confidence score. Below your threshold it is held for review, not sent.
Automatic Reply Sending
The AI that sends replies - not just drafts them
Most AI tools draft a reply and wait for approval. StayReply sends it automatically - saving 15 hours a week, not 10 minutes.
Automatic Reply Sending
The AI that sends replies - not just drafts them
Most AI tools draft a reply and wait for approval. StayReply sends it automatically - saving 15 hours a week, not 10 minutes.
Upsell Detection
Turn every guest conversation into revenue
StayReply detects early check-in and late checkout requests and sends revenue-generating offers automatically. Zero revenue share.
Upsell Detection
Turn every guest conversation into revenue
StayReply detects early check-in and late checkout requests and sends revenue-generating offers automatically. Zero revenue share.
Guest Journey Automation
Booking confirmed to checkout - fully automated
Automate the full guest journey using 13 triggers - from welcome message to sentiment-gated review request after checkout.
Guest Journey Automation
Booking confirmed to checkout - fully automated
Automate the full guest journey using 13 triggers - from welcome message to sentiment-gated review request after checkout.
AI Message Classification
Your AI reads every guest message before you do
Every message is classified across 20 categories with a confidence score. Below your threshold it is held for review, not sent.
Automatic Reply Sending
The AI that sends replies - not just drafts them
Most AI tools draft a reply and wait for approval. StayReply sends it automatically - saving 15 hours a week, not 10 minutes.
Upsell Detection
Turn every guest conversation into revenue
StayReply detects early check-in and late checkout requests and sends revenue-generating offers automatically. Zero revenue share.
Guest Journey Automation
Booking confirmed to checkout - fully automated
Automate the full guest journey using 13 triggers - from welcome message to sentiment-gated review request after checkout.
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
Paul Kyle, Vp Operations at Elite Property Management
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
Paul Kyle, Vp Operations at Elite Property Management
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
"We're saving £1,200 a month in VA costs while still keeping response times under a minute. StayReply just handles it all."
Paul Kyle, Vp Operations at Elite Property Management
Benefits
Everything you need. Nothing you don't.
Actually sends replies automatically
Not drafts. Not suggestions. StayReply sends replies for safe categories - no approval required.
Replies in every language automatically
Detects the guest's language and replies in kind - French, Spanish, German, Italian, and more. No setup.
Zero revenue share on upsells
Every pound from early check-ins and late checkouts goes to you. StayReply takes nothing. Ever.
Sensitive messages always escalated
Complaints, refunds, and emergencies always go to your team immediately. This rule cannot be overridden.
Works alongside your existing PMS
Connects to Guesty, Hostaway, Hospitable, Lodgify, and 10 more. Your workflow changes nothing.
No long-term contracts. Ever
Monthly or annual billing. Cancel anytime. No lock-in, no setup fees, no hidden costs.
Actually sends replies automatically
Not drafts. Not suggestions. StayReply sends replies for safe categories - no approval required.
Replies in every language automatically
Detects the guest's language and replies in kind - French, Spanish, German, Italian, and more. No setup.
Zero revenue share on upsells
Every pound from early check-ins and late checkouts goes to you. StayReply takes nothing. Ever.
Sensitive messages always escalated
Complaints, refunds, and emergencies always go to your team immediately. This rule cannot be overridden.
Works alongside your existing PMS
Connects to Guesty, Hostaway, Hospitable, Lodgify, and 10 more. Your workflow changes nothing.
No long-term contracts. Ever
Monthly or annual billing. Cancel anytime. No lock-in, no setup fees, no hidden costs.
Actually sends replies automatically
Not drafts. Not suggestions. StayReply sends replies for safe categories - no approval required.
Replies in every language automatically
Detects the guest's language and replies in kind - French, Spanish, German, Italian, and more. No setup.
Zero revenue share on upsells
Every pound from early check-ins and late checkouts goes to you. StayReply takes nothing. Ever.
Sensitive messages always escalated
Complaints, refunds, and emergencies always go to your team immediately. This rule cannot be overridden.
Works alongside your existing PMS
Connects to Guesty, Hostaway, Hospitable, Lodgify, and 10 more. Your workflow changes nothing.
No long-term contracts. Ever
Monthly or annual billing. Cancel anytime. No lock-in, no setup fees, no hidden costs.
Integrations
Works with the tools you already use
StayReply connects to your PMS and every major booking platform. Your team never changes their workflow.
Coastal Stay Management needed to scale without growing headcount.
"We're saving over £1,200 per month in VA costs while still keeping response times under a minute. StayReply just handles it all automatically."
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messages automated
%
messages automated
hours saved every month
hours saved every month
Pricing
Simple, transparent pricing. No surprises.
Monthly
Monthly
Yearly
Yearly
Growth
£20 / property
For Hosts getting started.
AI classification
Automatic reply sending
Up to 30 properties
Up to 25 workflows
Upsell detection
Best value - Save 20%
Pro
£28 / property
Built for growing Host teams.
Everything in Growth
Up to 250 properties
Unlimited workflows
AI training interface
Public API and Zapier webhooks
Enterprise
£40 / property
Advanced, tailored for your team
Everything in Pro
Unlimited properties
Dedicated account manager
SLA guarantee
Custom integrations on request
Monthly
Monthly
Yearly
Yearly
Growth
£20 / property
For Hosts getting started.
AI classification
Automatic reply sending
Up to 30 properties
Up to 25 workflows
Upsell detection
Best value - Save 20%
Pro
£28 / property
Built for growing Host teams.
Everything in Growth
Up to 250 properties
Unlimited workflows
AI training interface
Public API and Zapier webhooks
Enterprise
£40 / property
Advanced, tailored for your team
Everything in Pro
Unlimited properties
Dedicated account manager
SLA guarantee
Custom integrations on request
Monthly
Monthly
Yearly
Yearly
Growth
£20 / property
For Hosts getting started.
AI classification
Automatic reply sending
Up to 30 properties
Up to 25 workflows
Upsell detection
Best value - Save 20%
Pro
£28 / property
Built for growing Host teams.
Everything in Growth
Up to 250 properties
Unlimited workflows
AI training interface
Public API and Zapier webhooks
Enterprise
£40 / property
Advanced, tailored for your team
Everything in Pro
Unlimited properties
Dedicated account manager
SLA guarantee
Custom integrations on request
Integrated with leading PMS platforms worldwide
Testimonials
Results from real customers
We're saving over £1,200 per month in VA costs while keeping response times under a minute. StayReply just handles it all.
Alan Dave
Manager, Coastal Stay Management
I manage 12 properties across two cities and was spending my entire Sunday evening catching up on guest messages. StayReply handles the routine ones automatically and flags anything that needs me. I genuinely have my weekends back.
Chinonso Gabby
Multi-City STR Operator, UK
StayReply automated 75 percent of our messages in the first week. The upsell detection adds real revenue every month and we keep every penny.
Yann Jaylin
Property Management Company Owner
The confidence scoring is genius. I set my threshold at 85 percent and StayReply handles everything it is sure about automatically. Anything below that comes to me for review. It is the perfect balance of automation and control.
Fiona Fay
Property Manager, Australia
Setting it up took less than 20 minutes and guest questions about WiFi and check-in are handled instantly. I don't touch them anymore.
Bayu Greg
Airbnb Superhost
We switched from a tool that took 15 percent of our upsell revenue. StayReply charges a flat fee and we keep everything. In the first month alone the difference in upsell income more than paid for the entire subscription.
Anthony Chen
Vacation Rental Operator, Ireland
We're saving over £1,200 per month in VA costs while keeping response times under a minute. StayReply just handles it all.
Alan Dave
Manager, Coastal Stay Management
StayReply automated 75 percent of our messages in the first week. The upsell detection adds real revenue every month and we keep every penny.
Yann Jaylin
Property Management Company Owner
I manage 12 properties across two cities and was spending my entire Sunday evening catching up on guest messages.
Chinonso Gabby
Multi-City STR Operator, UK
The confidence scoring is genius. I set my threshold at 85 percent and StayReply handles everything it is sure about automatically.
Fiona Fay
Property Manager, Australia
I was sceptical that an AI could handle the nuance of guest communication.
Peace Peace
Serviced Accommodation Operator
Our guests come from all over Europe and message in French, German, Spanish, and Italian. StayReply replies in their language automatically without us doing anything.
Louisa Fellipe
Holiday Let Owner, Portugal
Setting it up took less than 20 minutes and guest questions about WiFi and check-in are handled instantly. I don't touch them anymore.
Bayu Greg
Airbnb Superhost
We switched from a tool that took 15 percent of our upsell revenue. StayReply charges a flat fee and we keep everything.
Anthony Chen
Vacation Rental Operator, Ireland
Setup genuinely took 18 minutes. I connected Hostaway, the knowledge base pulled in all my property details automatically.
Fiona Theo
Airbnb Host, 6 Properties
FAQ's
Everything you need to know before starting
Still have a question? Email support@stayreply.com and we'll respond the same business day.
Does StayReply actually send replies automatically or just draft them?
What happens to complaints and sensitive messages?
How long does setup take?
Does it work with my PMS?
Is there a free trial?
Does StayReply actually send replies automatically or just draft them?
What happens to complaints and sensitive messages?
How long does setup take?
Does it work with my PMS?
Is there a free trial?
Blog
Everything you need to make sales
Stop answering guest messages manually.
Connect your PMS and StayReply starts working in under 20 minutes. Most hosts send their first automated reply before finishing their morning coffee.
Stop answering guest messages manually.
Connect your PMS and StayReply starts working in under 20 minutes. Most hosts send their first automated reply before finishing their morning coffee.
Stop answering guest messages manually.
Connect your PMS and StayReply starts working in under 20 minutes. Most hosts send their first automated reply before finishing their morning coffee.