Reply to every guest in seconds in your voice, not a chatbot's.
StayReply auto-replies to guest messages using your check-in info, WiFi, house rules, and tone. Trained on your knowledge base. Live in 4 minutes. Built for short-term rental operators.
Connects natively to the PMS systems your business already uses.
Real-time two-way sync with the platforms STR operators trust.
Solutions
Built for the way short-term rental operators actually work.
Pre-built knowledge base, native PMS connectors, and reply automation that runs without your involvement.
Smart classification across 20 categories
Every guest message is auto-classified with a confidence score before StayReply responds. Routine questions (WiFi, check-in time, parking) auto-reply. Sensitive messages (complaints, emergencies, requests for refunds) escalate to you. You set the confidence threshold.
Trained on your real guest data, not a generic template
Connect Airbnb and StayReply auto-builds a knowledge base from your past messages, listing details, house manuals, and PMS notes. No prompts to write. No templates to fill. Your knowledge base reflects how you actually run your properties.
Sends the reply, doesn't just draft it
Most "AI guest messaging" tools draft replies for you to review. That defeats the point. StayReply auto-sends in your tone, in seconds, while you sleep — using the knowledge base it built from your actual guest data.
Features
Every feature built for one job: replying to guests in your voice, at scale.
From property-specific knowledge bases to multi-user team inboxes — designed for short-term rental operators of every size.
Property-Specific Replies
Each listing gets its own knowledge base. Door codes, WiFi passwords, parking notes, house rules — all property-specific. A guest at Property A never gets Property B's check-in info.
Guest Journey Automation
13 trigger types: welcome messages, check-in instructions, mid-stay check-ins, checkout reminders, review requests. Set once. Runs forever. Per-property customisation.
Team Inbox & Escalation Routing
Multi-user dashboard with role-based access. Sensitive messages auto-escalate to a human. Your team sees what StayReply replied and can override or take over any conversation.
Native PMS Integrations
Connects to Hostaway, Guesty, Hospitable, Lodgify, OwnerRez, Streamline, Track, Cloudbeds, Mews, Smoobu, and more. Real-time two-way sync. Your reservation data drives your replies.
Benefits
The guest messaging tool you wish your VAs were.
Consistent. Available 24/7. Doesn't need re-training when you add a property.
One Source of Truth
Manage every property from one knowledge base. Same answer to the same question, every time, across every door.
24/7 Availability
Guests message at all hours. StayReply replies in seconds whether you're asleep, on holiday, or in a meeting.
Replies in Your Tone
Trained on your existing guest messages. Sounds like you, not a hotel chatbot. Operators control the voice through knowledge base notes.
Sensitive Messages Always Escalated
Refund requests, complaints, emergencies, special requests — all flagged to you, never auto-replied. You stay in control of what matters.
4-Minute Setup
Connect your PMS. The knowledge base auto-builds. The first reply fires within minutes. No templates to write, no scripts to record.
No Contracts, No Lock-In
14-day free trial. Monthly billing. Cancel anytime in one click. Your data stays yours.
Process
From signup to first auto-reply in under 4 minutes.
Three steps, no engineering required. Most operators are live before their next guest checks in.
Connect your PMS
Connect Airbnb, Vrbo, or Booking.com via your PMS — Hostaway, Guesty, Hospitable, or any of 14+ supported systems. StayReply syncs your listings, past messages, and reservations in real time.
Sync your listings, guests, reservations
Pull in past messages to learn your tone
Two-way sync stays live as bookings change
Knowledge base auto-builds
StayReply analyses your past replies, listing descriptions, house manuals, and PMS notes to auto-build a property-specific knowledge base. You review, edit, and approve. No templates to write from scratch.
Auto-extracts WiFi passwords, door codes, parking notes
Categorises information by property and topic
Editable at any time as your operations change
Replies start firing
StayReply auto-replies to incoming guest messages in seconds, in your voice. You set the confidence threshold for what auto-sends vs what gets escalated to you. Watch every reply from one dashboard.
Sub-2-second average reply time
Sensitive messages auto-escalated
Override or take over any conversation at any time
One dashboard. Every property. Every reply.
See every conversation, every property, every team member, from a single view.
Property-Specific Inboxes
Each property has its own message thread, knowledge base, and reply history. Switch between properties without losing context.
PMS Reservation Sync
See the guest's booking details alongside their message. StayReply replies based on which reservation, which property, which check-in date.
Reply Analytics
Track response times, auto-reply rate, and escalation patterns. Spot which properties need knowledge base improvements and which are running clean.
Integrations
Connects to the tools your STR business already runs on.
Native two-way sync with the major PMS systems. Plus webhooks and an open API for custom workflows.
Customers
How short-term rental operators use StayReply.
From startups to enterprises, teams scale workflows with AlteraOS.
How North Coast Stays built a scalable guest communication system to manage growth across Manchester and Liverpool with StayReply
"The shift for us was not about replacing anyone or changing the way we talk to guests. It was about taking the parts of our work that were genuinely the same every time and giving them a structure, so that the team could put their attention on the things that actually needed it. We were spending too much of our week answering the same question about Wi-Fi codes. Now that question gets answered before it's even asked, and the team is working on the things that affect whether a guest comes back."
Daniel Reed
Founder
How Palm House Retreats delivered consistent luxury concierge communication across 39 villas with StayReply
"Our guests notice the small things. They notice when we remember what they drink, what they like to eat, where they preferred to sit at dinner last time they were here. That used to depend on which concierge was on duty when they arrived. Now it doesn't. The system holds that information for us, and the team can focus on actually being present with the guest instead of trying to remember what the last person told them."
Lukas Schneider
Director of Guest Experience
Explore real customer stories
Discover how teams across different industries use AlteraOS to improve efficiency, reduce manual work, and scale operations with confidence.
1.4s
Average auto-reply time
4 min
Setup time, signup to first reply
14+
Native PMS integrations
Testimonials
Proven impact across
software teams
Read how fast-moving startups and scaling companies streamline their workflows with a unified operating system.
It replaced a lot of manual guest messaging and cut down the need for extra VA support. The fact it actually sends replies, not just drafts them, is what makes it usable at scale.
ML
Marcus Lee
Urban Keys Hospitality
It’s replaced a mix of inbox tools and manual messaging workflows we were stitching together. The automation around check-in instructions and guest FAQs has been the biggest time saver.
SM
Sofia Martinez
BlueDoor Property Group
It’s made our messaging process more predictable because everything runs through set rules instead of individual judgement. We’ve also seen fewer missed or delayed responses.
DR
Daniel Roth
CityNest Apartments
Pricing
Pricing that scales with your portfolio, not against it.
From $19 to $29 per property per month, banded by portfolio size. No per-user fees. No long contracts. No hidden costs.
Each plan includes a 14-day, no-questions-asked full refund policy.
FAQ
Answers to common questions
Everything you need to know about setup, functionality, and how to get the most out of our operating system.
How is StayReply different from generic AI tools like ChatGPT or hotel chatbots?
Q1: How is StayReply different from generic AI tools like ChatGPT or hotel chatbots? StayReply is trained on your specific knowledge base — your check-in info, your WiFi passwords, your house rules, your past guest messages. It replies in your tone, not a generic "AI assistant" voice. And it auto-sends rather than drafting replies for you to approve.
Will guests know they're talking to AI?
How long does setup take?
Which PMS systems do you integrate with?
Do I need to write templates or scripts?
How does pricing work?
Still have questions? Contact support or visit help center.
Stop being your own guest support line.
StayReply auto-replies to guest messages in your voice, in seconds, around the clock. 14-day free trial. Live in 4 minutes.