Yale Smart Locks

Yale Smart Locks are widely used in vacation rental properties across North America and Europe. The StayReply + Yale integration automates lockout handling — when a guest sends a message saying they can't get in, StayReply verifies them, generates a code, and sends it to them via SMS before you even see the message.

What you get with this integration:

• Lockout detection in messages: AI recognises lockout language automatically

• Multi-factor guest verification: Confirms guest identity before generating any code

• Temporary code generation: Configurable expiration (default 30 minutes)

• SMS and email delivery: Codes sent via both channels for reliability

• Emergency unlock: One-click bypass for genuine emergencies

• Full audit trail: Every code generated, used, or revoked is logged

• Property-specific lock mapping: Each Yale lock linked to its StayReply property

Security & Compliance:

• AES-256-GCM encryption for Yale API credentials

• Rate limiting on emergency unlock prevents abuse

• Complete event logging for compliance

• Verification attempts tracked separately

Getting Started:

1. Log into your StayReply dashboard and navigate to Integrations

2. Select Yale Smart Locks and click Connect

3. Authenticate with your Yale account

4. Map Yale locks to StayReply properties

5. Configure code expiration and verification settings

6. StayReply starts handling lockouts automatically