August Home

August Home is one of the most popular smart lock brands for short-term rental hosts. The StayReply + August integration automates one of the most stressful parts of hosting — guest lockouts at 2am. When a guest mentions being locked out, StayReply detects it, verifies the guest, generates a temporary access code, and delivers it via SMS — all in under 30 seconds.

What you get with this integration:

• Lockout detection: AI recognises lockout situations in guest messages automatically

• Guest verification: Multi-factor verification before any code is generated (booking match, phone match, etc.)

• Temporary code generation: Codes expire automatically — default 30 minutes, fully configurable

• Multi-channel delivery: Codes sent via SMS (Twilio) and email (Resend) for redundancy

• Emergency unlock: One-click emergency unlock for true emergencies (medical, fire, etc.)

• Full audit trail: Every code generated, used, expired, or revoked is logged

• Code management dashboard: View all active codes, revoke any code, see usage history

Security & Compliance:

• AES-256-GCM encryption for stored API credentials

• Rate limiting prevents abuse of emergency unlock

• Complete logging for GDPR and security compliance

• Guest verification attempts tracked separately from successful unlocks

Getting Started:

1. Log into your StayReply dashboard and navigate to Integrations

2. Select August Home and click Connect

3. Authenticate with your August account

4. Link August locks to specific StayReply properties

5. Configure code expiration defaults and verification preferences

6. StayReply starts handling lockouts automatically